Starlink doesn\u2019t have the best customer support, and many consumers have to contend with long wait lists. As such, this may make you reluctant to try Starlink.<\/p>\n\n\n\n
Starlink\u2019s equipment is expensive. If you\u2019re dissatisfied with the service, can you return it and get a refund? How does the process work? This guide will answer these questions.<\/p>\n\n\n\n
Understanding Starlink\u2019s Return Policy<\/h2>\n\n\n\n
SpaceX highlights Starlink\u2019s return policy on its terms of service page<\/a>. Unfortunately, it\u2019s mostly hidden behind a large wall of legal text.\u00a0<\/p>\n\n\n\n Legalese is essentially written to confuse the consumer and protect the company.<\/p>\n\n\n\n So, let\u2019s simplify it a bit. First, you must understand how Starlink\u2019s return policy applies to rentals and acquisitions.<\/p>\n\n\n\n [Document with Return Policy Written On it<\/em>]<\/p>\n\n\n\n When writing this guide, SpaceX\u2019s Rent-a-Starlink service was available in a few select markets, not including the US and Canada.\u00a0<\/p>\n\n\n\n However, consumers in these areas can still rent Starlink from a third party, such as BorrowStarlink<\/a>.<\/p>\n\n\n\n Since their return policies will differ, we\u2019ll focus mainly on Starlink\u2019s official service. SpaceX requires an initiation fee for rentals.<\/p>\n\n\n\n In European countries, it can cost as much as \u20ac50 ($52+\/-).<\/p>\n\n\n\n If you elect to cancel your rental (and subscription) within thirty days, Starlink will give you your money back. However, there are some caveats.<\/p>\n\n\n\n You must return your Starlink kit within thirty days after cancellation. If not, you may incur a retail penalty fee. Furthermore, the Starlink kit should be as near its original state as possible. It should be undamaged and unmodified, or Starlink may force you to pay the full price for the kit.<\/p>\n\n\n\n Return policies for full purchases are similar to those for rentals. Customers must return equipment (undamaged) in 30 days to qualify for a full refund. <\/p>\n\n\n\n Starlink also allows you to return equipment within a year (12 months). <\/p>\n\n\n\n However, this will only qualify you for a partial refund determined by how long you\u2019ve had the equipment.<\/p>\n\n\n\n Nevertheless, the rules are slightly different if you want to return and swap your equipment because it\u2019s faulty. Starlink has a limited warranty for its kits. <\/p>\n\n\n\n The company understands that the technology hasn\u2019t been around for a long time and, thus, hasn\u2019t been tested long-term.<\/p>\n\n\n\n The warranty period is dependent on your region and kit type<\/a>. Starlink\u2019s high-performance kit has the longest warranty period (24 months) regardless of what country you\u2019re in.<\/p>\n\n\n\n The standard kit has a 24-month warranty for regions in the EU and UK and 12 months for the rest of the world. Devices and accessories you\u2019ve bought separately are subject to the same rules.<\/p>\n\n\n\n Customers on the waiting list who have paid a deposit can cancel, too. SpaceX will fully refund their deposit.<\/p>\n\n\n\n [Starlink satellite dish<\/em>]<\/p>\n\n\n\n If you\u2019ve fully purchased your equipment, you may be subject to certain charges even after meeting Starlink\u2019s 30-day return policy.<\/p>\n\n\n\n These charges may be deducted from your total refund. These charges include:<\/p>\n\n\n\n You must package your Starlink equipment carefully if you hope to secure your refund. <\/p>\n\n\n\n Any damage the hardware incurs may disqualify you from a refund. Make sure that all equipment is accounted for.<\/p>\n\n\n\n This includes the base, router, power supply, cables and other accessories that your kit came with.<\/p>\n\n\n\n Once that\u2019s done, you can begin the Starlink cancellation process.<\/p>\n\n\n\n You\u2019ll need a return label to ship the equipment, which Starlink will send to you only after you\u2019ve canceled your service:<\/p>\n\n\n\n Once you\u2019ve completed the above steps, the website\/app will return you to the previous page.<\/p>\n\n\n\n \u00a0It will inform you how long you\u2019ll have access to Starlink\u2019s services before they terminate.<\/p>\n\n\n\n If you get cold feet, you can also reactivate your subscription and terminate the cancellation process. <\/p>\n\n\n\n However, Starlink may reject your reactivation request, so think carefully before you proceed.<\/p>\n\n\n\n Once you\u2019ve successfully canceled your subscription, Starlink will email you a shipping label in the next few hours.\u00a0<\/p>\n\n\n\n The company will also send you instructions, including the carrier you should use to ship the kit.<\/p>\n\n\n\n If you don\u2019t receive these communications in the next three hours, check your junk mail\/spam folder before contacting Starlink Sup<\/a>p<\/a>ort<\/a>.<\/p>\n\n\n\n Once you\u2019ve received and printed the return label, you can start stowing the hardware.<\/p>\n\n\n\n First, you\u2019ll need to stow the Starlink base (aka satellite dish\/antenna\/receiver). <\/p>\n\n\n\n The Starlink must be turned on (connected to a power supply) and connected to your network. Open the Starlink mobile app, then:<\/p>\n\n\n\n Following the above steps correctly will make you notice the base fold\/tilt forward.<\/p>\n\n\n\n [Unstowed Starlink Base<\/em>]\u00a0<\/p>\n\n\n\n However, if you struggle to stow your Starlink satellite base automatically, you can attempt the following manual steps:<\/p>\n\n\n\n [Top View of Woman Packing Equipment Away<\/em>]<\/p>\n\n\n\n Before you package the hardware for shipment, it\u2019s best to ensure it\u2019s clean.\u00a0<\/p>\n\n\n\n Use a dry cloth to remove and eliminate moisture from the base, router and all other necessary hardware. The aim is to try to get a full refund. This will improve your chances.<\/p>\n\n\n\n You need to avoid being too rough with the equipment when disassembling it. For instance, avoid forcefully pulling on the cable to remove them. <\/p>\n\n\n\n Instead, try disconnecting them from their inputs or outputs using their heads.<\/p>\n\n\n\n Regarding packaging, using the original box that your Starlink hardware came in is best.\u00a0<\/p>\n\n\n\n We also highly recommend procuring anti-static bubble wrap and protective sheets.\u00a0<\/p>\n\n\n\n This will guarantee that the base and router are protected during the shipment and delivery.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n\n\n\n Package the equipment as carefully as possible. Once you\u2019ve secured and wrapped your package for shipment, please print out the return label and place it on the box.\u00a0<\/p>\n\n\n\n You can then drop the package off at Starlink\u2019s preferred carrier. You can also order a pickup if the carrier allows.<\/p>\n\n\n\n The Starlink return policy is pretty clear. Stowing your base, packaging, and returning your equipment seems to be the hardest part of the process.<\/p>\n\n\n\n \u00a0Nevertheless, if you\u2019re just demo-ing Starlink, you should give yourself at least ten days to assess how much you like it.\u00a0<\/p>\n\n\n\n If you\u2019re unhappy, you should begin the return process immediately.\u00a0<\/p>\n\n\n\n This will allow you to avoid additional fees and increase your chance of getting a full refund. <\/p>\n\n\n\n Once Starlink receives the package, they\u2019ll process your refund. Starlink support will contact you if they find anything wrong with the equipment or your return request.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":" There is a bit of confusion around the Starlink return policy. While Starlink is an innovative product with a promising future, it works better in certain areas. \u00a0Thus, while you may have coverage, Starlink may not perform as well as you want. Starlink doesn\u2019t have the best customer support, and many consumers have to contend … <\/p>\n
Starlink\u2019s equipment can cost between $599 and $2500 in addition to a monthly subscription fee. You can pay the equipment fee outright or rent it.<\/p>\n\n\n\n![\"Document](\"https:\/\/skynetwave.com\/wp-content\/uploads\/2023\/10\/1-13.jpg\")
<\/figure>\n\n\n\nReturn Policy for Rent-A-Starlink <\/h3>\n\n\n\n
Return Policy for Full Purchases <\/h4>\n\n\n\n
![\"Starlink](\"https:\/\/skynetwave.com\/wp-content\/uploads\/2023\/10\/2-11.jpg\")
<\/figure>\n\n\n\nAdditional Charges<\/h3>\n\n\n\n
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How to Return Starlink\u2019s Hardware<\/h2>\n\n\n\n
Step 1: Cancel Your Starlink Service<\/h3>\n\n\n\n
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Step 2: Stowing Your Hardware<\/h3>\n\n\n\n
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![\"Unstowed](\"https:\/\/skynetwave.com\/wp-content\/uploads\/2023\/10\/3-5.jpg\")
<\/figure>\n\n\n\n\n
Step 3: Packing The Starlink Kit For Return\u00a0\u00a0<\/h3>\n\n\n\n
![\"Top](\"https:\/\/skynetwave.com\/wp-content\/uploads\/2023\/10\/4-3.jpg\")
<\/figure>\n\n\n\nFinal Words<\/h2>\n\n\n\n